Family Information Resource Support Team (FIRST)


Slough Family Information Resource Support Team (FIRST) offers FREE impartial information and guidance about a wide range of services for children, young people and their families in response to statutory duty placed on local authorities.

Speak to us in person

You can speak to us at our regular outreach sessions which are held in community venues such as libraries, children’s centres or schools.

Look at our website

The Slough Family Information Resource Support Team (FIRST) website holds lots of information about services and activities in Slough and is a useful resource that schools and professionals may wish to refer parents to.

Call us on: 01753 476589

Our information line is available Monday to Friday, 9am to 5pm. An answerphone operates outside these hours.

Who is this Service for?

The information provided by FIRST supports families, children and young people, professionals and partner organisations.

How is this Service funded?

This service is funded from General Fund and external grant.

Further details of service

Family Information Resource Support Team (FIRST) provides information on:

  • Support and advice for families with children and young people.
  • Childcare for children aged 0-13
  • Financial support and help with childcare costs.
  • Free early learning for 2, 3 and 4 year olds.
  • Children’s Centres and family services.
  • Schools and school-based family services.
  • Activities for children, young people aged 0-19 and families.
  • The Local Offer including activities and services for children and young people with special educational needs and disabilities (SEND).
  • Adult education and employment

For information, please call: 01753476589, email:

Special Educational Needs and Disability (SEND) Advice and Support Service:

  • Provides free, impartial and confidential information, advice and support services to parents and carers of children and young people with SEND.
  • Ensures parents and young peoples' views are heard, understood and respected.
  • Aims to increase parents' confidence in being able to make informed choices and decisions. Support provided will vary depending on each individual, for example: how special educational needs are identified and assessed, who parents/carers and young people should talk to.
  • Informs parents/carers and young people of their rights and schools' responsibilities.
  • Offers information about health and social care provision and support for parents of children and young people up to the age of 25. This includes individual support for young people themselves who live in the Slough Borough.

For information please call: 01753 787693, email –

Early Help Assessment Advisors:

  • Offer advice, guidance and support to practitioners from all agencies on thresholds of needs/risk, the assessment process and signposting to appropriate services.
  • Attend team meetings to provide information about the Early Help Assessment process.
  • Support individual agencies or practitioners to write assessments, develop plans and agree outcomes.
  • Support the use of the electronic system.
  • Offer Early Help training and help quality assure Early Help Assessments and outcomes.
  • Chair complex Team Around the Family meetings.

For information please call: 01753 476589, email –